Shipping Policy
At ActiveLyf™, we are committed to making your shopping experience simple, reliable, and convenient. We deliver orders across Pakistan and work with trusted courier partners to get your products safely to your doorstep.
1. Order Processing
Once your order is successfully placed, our team will process and prepare it for dispatch.
Orders are generally processed within 1–2 business days. Orders placed on weekends or public holidays may be processed on the next business day.
For Cash on Delivery (COD) orders, we may contact you by phone or message to confirm your order before dispatch.
2. Delivery Across Pakistan
We currently deliver to locations across Pakistan, subject to courier availability.
Estimated delivery time is generally:
- Major cities: 2–4 business days
- Other cities and areas: 3–7 business days
- Remote or difficult-to-reach areas: Delivery may take additional time.
Delivery estimates are provided as a general guide and may vary depending on the destination, courier operations, weather, public holidays, unforeseen circumstances, or other factors outside our control.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before you place your order.
From time to time, ActiveLyf™ may offer free shipping promotions or other delivery offers. Any such offer will be subject to the terms stated at the time of the promotion.
4. Cash on Delivery
Cash on Delivery is available on eligible orders and locations across Pakistan.
For COD orders, the full order amount must be paid to the courier at the time of delivery unless otherwise stated.
Please make sure that the recipient is available to receive and pay for the order.
5. Order Tracking
Once your order has been dispatched, we may provide you with tracking information through SMS or email, depending on the available service.
You can use the provided tracking information to follow your shipment's progress.
6. Delivery Attempts
Our courier partner will normally make delivery attempts at the address provided during checkout.
Please ensure that your name, complete delivery address, city, and mobile number are accurate and active.
If the courier is unable to deliver your order because of an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, the parcel may be returned to us. Additional delivery charges may apply if a returned order needs to be dispatched again.
7. Delays
While we always aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including severe weather, public holidays, road closures, security or logistical restrictions, courier service disruptions, high-volume periods, or incorrect delivery information.
If we become aware of a significant delivery issue, we will make reasonable efforts to assist you and provide an update.
8. Damaged or Incorrect Orders
We take care when preparing and packaging your order. If you receive an item that appears to have been damaged during delivery or you receive an incorrect product, please contact us as soon as possible at activelyf.shop@gmail.com and provide your order number along with clear photographs or videos of the package and product.
We will review the issue and guide you through the appropriate resolution in accordance with our Return & Exchange Policy.
9. Changes to Delivery Information
If you need to change your delivery address or other order information, please contact us as soon as possible after placing your order. We may not be able to make changes once an order has been dispatched.
10. Contact Us
ActiveLyf™ Customer Support
Email: activelyf.shop@gmail.com
Support Hours: 9:00 AM – 11:00 PM
We appreciate your trust in ActiveLyf™ and thank you for shopping with us.