Privacy Policy

Last Updated: August 2026

At ActiveLyf™, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared when you visit or make a purchase through our website.

By using the ActiveLyf™ website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information that you provide directly to us, including your full name, delivery and billing address, mobile phone number, email address, order and purchase details, information you provide when contacting customer support, and any other information you voluntarily provide to us.

We may also automatically collect certain technical information when you browse our website, such as your device type, browser type, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We use the information we collect for purposes such as processing and fulfilling your orders, delivering products to your provided address, confirming Cash on Delivery orders, providing order updates and tracking information, responding to customer questions and support requests, processing returns or exchanges, improving our website and customer experience, detecting and preventing fraudulent activity, maintaining business records, and sending promotional communications where applicable and permitted.

We aim to collect and use personal information only for legitimate business purposes related to operating and improving ActiveLyf™.

3. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment provider or service. ActiveLyf™ does not intend to store complete payment card details on its own systems where payment processing is handled by a third-party payment provider.

For Cash on Delivery orders, we may collect the information necessary to process and deliver your order.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including courier and delivery companies, payment and transaction service providers, website hosting and ecommerce service providers, technology and analytics providers, and customer support or communication service providers.

For example, when you place an order, we may provide your name, phone number, and delivery address to our courier partner so that your order can be delivered.

We may also disclose information where required by applicable law, legal process, or a lawful request from an authorized authority.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and help us improve our services. Cookies may allow us to keep products in your shopping cart, remember website preferences, understand how visitors use our website, improve website performance, and measure marketing effectiveness.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

From time to time, we may send information about new products, promotions, offers, or other ActiveLyf™ updates where permitted.

You can choose not to receive promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still contact you regarding an order, delivery, payment, account, or other necessary transaction-related matter.

7. Data Security

We take reasonable steps to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining transaction records, resolving disputes, providing customer support, meeting business requirements, and complying with applicable legal or regulatory obligations.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

9. Your Privacy Choices

Depending on the information and applicable requirements, you may contact us to ask what personal information we hold about you, request correction of inaccurate information, ask questions about how your information is being used, request removal of certain information where appropriate, or opt out of promotional communications.

Some information may need to be retained where required for legitimate business, legal, accounting, fraud-prevention, or regulatory purposes.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect personal information from children without appropriate consent or legal basis.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

If you visit a third-party website through a link on our website, that third party's own privacy policy and terms will apply. ActiveLyf™ is not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements. Any updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically so you remain informed about how we handle personal information.

13. Contact Us

ActiveLyf™ Customer Support
Email: activelyf.shop@gmail.com
Support Hours: 9:00 AM – 11:00 PM

We value your trust and are committed to handling your information responsibly.