Return & Refund Policy
Last Updated: August 2026
At ActiveLyf™, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable product description, please contact us and we will work with you to resolve the issue.
1. Eligibility for Returns
A product may be eligible for a return or replacement if you received a damaged product, a defective product, a product different from what you ordered, a product missing essential parts or accessories that were included in the original listing, or a product with a significant issue that makes it materially different from its advertised description.
Products must generally be returned in their original condition and packaging, along with any accessories, manuals, tags, or other items supplied with the order.
2. Return Timeframe
Return requests must be submitted within 7 days of receiving the order.
Requests submitted after the applicable return period may not be accepted unless the issue involves a manufacturing defect or another circumstance covered by applicable law.
To start a return request, contact us at activelyf.shop@gmail.com with your order number, a description of the issue, and clear photographs or videos showing the product and the problem.
3. Damaged Products
If your package or product arrives damaged, please contact us as soon as possible. For damage caused during delivery, we may ask you to provide photographs of the outer packaging, the shipping label, the damaged product, and a short video showing the issue where appropriate.
This helps us investigate the matter with our delivery partner and determine the appropriate resolution.
4. Incorrect Products
If you receive a product different from the one you ordered, please contact us at activelyf.shop@gmail.com. After verification, we may arrange for the incorrect product to be returned and provide an appropriate replacement or refund.
Where the error is on our side, we will make reasonable efforts to resolve the issue without placing the additional return burden on the customer.
5. Defective Products
If a product develops a defect or arrives with a manufacturing issue, please contact us with your order details and evidence of the problem. Depending on the product and circumstances, we may offer a replacement, a repair where applicable, a partial refund, or a full refund.
6. Change-of-Mind Returns
Change-of-mind returns are not accepted. Certain products may not be eligible for change-of-mind returns due to hygiene, safety, personalization, or other applicable considerations.
7. Products That Cannot Be Returned
Returns may not be accepted for products that have been used, damaged, altered, or misused by the customer; are returned without original packaging where required for resale or safe handling; are missing important accessories or components; have been damaged after delivery due to improper use; are returned after the applicable return period; or are otherwise excluded under product-specific return terms.
If a product has specific return conditions, those conditions will be stated on the relevant product page.
8. Return Shipping
If the return is required because ActiveLyf sent an incorrect, defective, or damaged product, we will make reasonable arrangements regarding the return shipping process. For eligible change-of-mind returns, if offered, the customer may be responsible for the applicable return shipping costs.
Do not send a product back without contacting us first.
9. Inspection and Approval
Once a returned product is received, it may be inspected to verify the reported issue and its condition. Approval of a return does not automatically mean that every return will result in a full refund — the final resolution depends on the condition of the product, the nature of the issue, and applicable terms.
10. Refunds
If your return is approved for a refund, the applicable amount will be processed according to the payment method and circumstances of the order. For Cash on Delivery orders, we may request bank account or other appropriate payment details to process an approved refund. Processing time may vary depending on the payment method and financial institution.
11. Exchanges and Replacements
Where appropriate and subject to stock availability, ActiveLyf™ may offer a replacement instead of a refund. If the same product is unavailable, we may offer another appropriate resolution, which may include a refund.
12. Partial Refunds
In certain circumstances, ActiveLyf™ may offer a partial refund instead of a replacement or full refund — for example, where the product has a minor issue that doesn't materially affect its use, the customer agrees to keep the product despite the issue, or only part of an order is affected. Any partial refund will be agreed upon with the customer before processing.
13. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at activelyf.shop@gmail.com. We will make reasonable efforts to cancel an order before it is dispatched. Once dispatched, cancellation may no longer be possible and the applicable return process may apply.
14. Failed or Refused Deliveries
If an order is returned to us because the customer refuses to accept a confirmed order, provides an incorrect or incomplete address, is repeatedly unavailable to receive the order, or provides an unreachable phone number, the order may be treated as a failed delivery.
For COD orders, repeated refusal or failure to accept confirmed orders may result in restrictions on future COD purchases.
15. Refunds for Undelivered Orders
If an order cannot be delivered due to circumstances attributable to ActiveLyf™, we will review the order and provide an appropriate resolution. Where a refund is applicable, it will be processed according to the payment method and applicable circumstances.
16. How to Request a Return or Refund
To request a return, replacement, or refund, contact us at activelyf.shop@gmail.com with your order number, customer name, contact number, product name, reason for the request, and clear photographs or video of the issue where applicable.
17. Contact Us
ActiveLyf™ Customer Support
Email: activelyf.shop@gmail.com
Support Hours: 9:00 AM – 11:00 PM
We appreciate your trust in ActiveLyf™ and will always aim to handle eligible return and refund requests fairly, transparently, and responsibly.